Get your questions answered here!

As this frequently asked questions archive grows it becomes a useful place for you to gather more information and you will soon discover you have the same questions as many others – so don’t ever be afraid to ask!

If you have a specific question to ask, first take a look at the question and answer archive below to see if a similar question has been asked in the past.

To view the answer click on the question itself and you will be taken to the answer page.

Questions

• Are your products made in New Zealand?
• Will I have any problems getting through New Zealand customs with any of your wooden gifts?
• How should I care for my wooden gift?
• How can I buy your products for my shop?
• Are you allowed to export New Zealand Native timbers?

Answers

• Are your products made in New Zealand?
  Yes, we manufacture everything we sell “in house”. Some of the findings i.e. key chains, magnets & pen refills are imported as we have been unable to source them in New Zealand.
• Will I have any problems getting through New Zealand customs with any of your wooden gifts?
  No. We have contacted MAF (Ministry of Agriculture & Fisheries), the government agency responsible for border control and they have advised us that as long as the material from which each item has been made is kiln dried and coated with protective oil or lacquer there is no phytosanitary risk at all.
• How should I care for my wooden gift?
  Each of our products is finished with either heat/scratch resistant lacquer or oil. They should be wiped clean with a damp cloth. Never put in the dish washer!!
• How can I buy your products for my shop?
  Please complete an ‘Account Application Form’ and mail or fax it to us. As a manufacturing wholesaler we do not sell directly to the public and vet all enquiries carefully to protect our existing customers. Allow two working days for us to process your application. If successful, we will email confirmation that your account has been activated and advise your login and password. This will give you access to the Members Only area of our website where you can immediately place orders, view pricing, access your on-line order history, update your contact & delivery details and download several useful forms.
• Are you allowed to export New Zealand Native timbers?
  It is true, that only in special circumstances are you permitted to fell any “live” native trees. However, you are permitted to salvage the timber from trees that have fallen due to old age or the elements. All our products are manufactured from timber recovered in this manner.

If your question isn’t in our archive, fill out the form below and we will be in touch soon with an answer. In cases where we think that the information is something that everyone would find useful, we will add the question and answer to the archive below.